Last Updated: January 11, 2026
1. INTRODUCTION
L4 Labs Limited ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you use our product, Ramsai, and our website (https://l4labs.com/ramsai). This policy is drafted in compliance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.
2. DATA CONTROLLER AND PROCESSOR ROLES
- For Account and Billing Data: L4 Labs Limited acts as the Data Controller. We determine how and why this data is processed.
- For Content and Inputs (Customer Data): If you are using Ramsai on behalf of a business entity, L4 Labs Limited acts as the Data Processor, and your organization is the Data Controller. We process this data solely on your instructions to generate Output.
3. INFORMATION WE COLLECT
We collect the following types of information:
3.1. Information You Provide
- Account Information: Name, email address, password, and company affiliation.
- Payment Information: Billing address and payment method details (processed by our third-party payment providers; we do not store full credit card numbers).
- User Content (Inputs): The text, documents, prompts, and instructions you input into Ramsai to generate content.
3.2. Information We Collect Automatically
- Usage Data: Details of your visits to our Service, including traffic data, logs, generation frequency, and other communication data.
- Technical Data: IP address, browser type, operating system, and device information.
4. HOW WE USE YOUR DATA
We use your data for the following lawful purposes:
- Service Provision (Contractual Necessity): To operate Ramsai, process your Inputs, generate AI Output, and manage your account.
- Legitimate Interests:
- To prevent fraud, abuse, and security incidents.
- To analyze and improve the functionality of our platform (using aggregated/anonymised data).
- To communicate with you regarding service updates or support.
- Legal Compliance: To comply with applicable laws and regulatory obligations.
5. AI TRAINING AND DATA USAGE
5.1. Customer Content Privacy.
We respect the confidentiality of your Inputs and Outputs. We do not use your proprietary Input data or specific AI Outputs to train our general-purpose foundation models available to other customers, unless you have explicitly opted into a data-sharing program for such purposes.
5.2. Service Improvement.
We may process User Content to improve the user experience (e.g., caching frequently used templates) and to fix bugs. Any data used for broader model analysis is anonymised and aggregated to remove personally identifiable information.
6. DATA SHARING AND SUB-PROCESSORS
We do not sell your personal data. We may share data with:
- Service Providers: Third-party vendors who provide infrastructure (e.g., cloud hosting providers like AWS/Azure), payment processing, and customer support tools. These providers are bound by Data Processing Agreements (DPAs).
- Legal Requirements: If required by law, court order, or government regulation.
- Business Transfers: In connection with a merger, sale of assets, or financing of our business.
7. INTERNATIONAL DATA TRANSFERS
L4 Labs Limited is based in the United Kingdom. We may process and store your data in the UK, the European Economic Area (EEA), or third countries (such as the United States) where our cloud infrastructure providers operate.
Where we transfer personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as:
- The UK International Data Transfer Agreement (IDTA).
- The EU Standard Contractual Clauses (SCCs).
- Adequacy decisions adopted by the UK Government or European Commission.
8. DATA RETENTION
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
- Account Data: Retained for the duration of your subscription plus a limitation period thereafter.
- Input/Output Data: Retained for a limited period to enable user history features, after which it is deleted or anonymised.
9. YOUR RIGHTS
Under the GDPR/UK GDPR, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Erasure: Request deletion of your data ("Right to be Forgotten"), subject to legal retention obligations.
- Restriction: Request restriction of processing.
- Portability: Request transfer of your data to another service provider.
To exercise these rights, please contact us at: hello@l4labs.com
10. SECURITY
We implement industry-standard technical and organisational measures to secure your data, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
11. CONTACT US
If you have questions about this Privacy Policy or our data practices, please contact:
L4 Labs Limited
70 Rathgar Road, Dublin, D06 HX28, Ireland
Email: hello@l4labs.com